Privacy Policy
About This Notice
Taldon (“the practice”, “we”, “us”, “our”) is a nutritionist guidance practice registered in England and Wales, with a principal office at 5 Bourdon Street, London W1K 3QA, United Kingdom. This Privacy Policy sets out how Taldon collects, uses, stores, and protects personal information in connection with the services and programmes it provides.
This notice applies to all individuals who interact with Taldon through this website, through the contact form, by telephone, or by email. It is written in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
For any questions regarding the handling of your personal data, please contact us at [email protected] or by telephone at +44 20 7391 4852.
What Data We Collect and Why
Taldon collects only the personal data necessary to deliver nutritionist guidance services and to operate this website. The categories of data collected, and the basis for each, are as follows.
Contact and Enquiry Data
Name, email address, telephone number, and any information provided in the contact or enquiry form. Collected when you submit an enquiry through the website or contact us directly.
Lawful basis: Legitimate interests — to respond to enquiries and provide the requested information about programmes.
Programme Participation Data
Information about dietary patterns, food habits, meal planning preferences, and nutritional objectives, provided during the intake assessment and subsequent programme sessions.
Lawful basis: Contract — necessary for the performance of the nutritionist guidance services you have engaged.
Website Usage Data
Technical data including IP address, browser type, operating system, pages visited, time and duration of visits, and referring URL. Collected automatically when you use this website.
Lawful basis: Legitimate interests — to maintain the security and performance of the website and to understand usage patterns.
Cookie and Analytics Data
Data collected through cookies and similar tracking technologies, where consent has been provided. See the Cookie Policy for full details of cookies in use and how to manage preferences.
Lawful basis: Consent — where analytics or non-essential cookies are used.
How We Use and Retain Your Data
Personal data collected by Taldon is used exclusively for the purposes stated at the point of collection. The practice does not sell, rent, or trade personal data with third parties for marketing purposes under any circumstances.
Contact and enquiry data is retained for a period of 12 months from the date of last contact, unless an ongoing programme relationship exists, in which case data is retained for the duration of the programme and for 24 months thereafter.
Programme participation records, including documented session notes and food pattern assessments, are retained for a period of 36 months from the date of the final session. Retention periods are set in accordance with the practice’s documentation policy, version 02-B, archived March 2024.
Website usage data is retained in anonymised form for up to 26 months for statistical analysis. Raw IP address data is not retained beyond 90 days.
Data may be shared with third-party service providers who process data on our behalf (for example, hosting and email infrastructure providers). All such processors are subject to contractual data processing agreements and are prohibited from using data for purposes beyond those specified by Taldon.
Rights Under UK GDPR
Under UK data protection law, you have the following rights with respect to personal data held by Taldon. To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month.
The right to request a copy of the personal data held about you, along with information about how it is processed.
The right to request correction of any inaccurate or incomplete personal data held about you.
The right to request deletion of personal data where there is no longer a lawful basis for its retention, subject to applicable legal obligations.
The right to request that processing of your personal data be restricted in certain circumstances, such as where accuracy is contested.
The right to receive personal data in a structured, commonly used, machine-readable format where processing is based on consent or contract.
The right to object to processing based on legitimate interests where you believe your rights and freedoms override those interests.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the supervisory authority for data protection in the United Kingdom. The ICO can be contacted at ico.org.uk.
Security, Transfers, and Policy Updates
Taldon implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures are reviewed on an annual basis. The website is served over HTTPS and form data is transmitted using encrypted connections.
Personal data is stored and processed within the United Kingdom and the European Economic Area. Where data is transferred to processors located outside these regions, such transfers are subject to appropriate safeguards in accordance with UK GDPR Chapter V.
This Privacy Policy is reviewed at minimum annually and updated whenever there is a material change to data processing activities. The revision number and date at the top of this page indicates the current version. Continued use of the website following an update constitutes acknowledgement of the revised policy.
For all data-related enquiries, contact: [email protected] — 5 Bourdon Street, London W1K 3QA, United Kingdom.